Artisan Smiles

By far, the worst Dental office I experienced. I had my last adjustment back in Dec 2021. My February appointment was cancelled two days before stating “office would be relocating”. The receptionist gave me a tentative date of April 21st. and get my adjustment. That too was cancelled as office still wasn’t ready. In between these dates, there were no follow-up calls. There was a complete lack of communication. I made several attempts to speak with office manager and when I finally got in contact with her she offered me an appointment almost two hours away from my home. After two weeks of back and forth and not being able to get in contact with office I requested my records be transferred to another office as I have now gone almost 6 months without an adjustment. I was sent a release for

If you want to travel 2 hours away for an orthodontist to one of their other locations because their Imaginary Building in Delaware County isn’t ready then this is the place for you!!! My daughter was last seen Dec 2021 to have her braces adjusted. When her Jan 2022 appt approached, I was contacted 2 days prior by one of the front desk staff to say they were canceling her appt due to them relocating to another building and that they should reopen by Feb 2022. In Feb, I called to schedule an appt for my daughter and was given a March date. A few days prior to that March date, I was again contacted because they cancelled due to them still not having a building for their practice. They rescheduled for an April 27 Appt & if you’re reading this, you already know what happened…. They cancelled

The office itself was clean and neat in appearance, however, the general atmosphere was somewhat lacking. I was taken to have x-rays of my mouth and told to wait for the doctor in an exam room. The doctor was somewhat evasive in the presentation and only looked at me sideways to talk with me about my x-rays. There was NO actual exam done on my mouth, however, my insurance was billed for BOTH! An exam plus x-rays. I am disputing this bill as I never received an oral exam while there. Please take into consideration when visiting this establishment that they do NOT do anything but pull teeth. They will have to send you to another dentist if you need further services. Glad I didn't go back. Have found another dentist who does it ALL in the same place. I gave it 2 stars only because t

The staff can be unprofessional every time I bring my son. They NEVER run on time. This last time we came in, his appointment was for 9am. We arrived at 8:55. They literally talked about what they were ordering from door dash for breakfast and lunch today before calling him back at 9:25. This is an all the time thing. Forget using profanity in front of their patients, which is unacceptable. I work at a dental office, and this behavior would never fly at my office. I cant wait until his treatment with this place is done. 🙄

Called to make an appointment on Monday 6/21 to schedule a extraction consult. Got a appt on Friday 6/25 at 4:30. Found out that night my mom needed the car due to her having to work on Friday. So I call back on Wednesday (2 days before my appointment) to reschedule out of respect for their time. The woman who answered the phone had an attitude from the first hello, I explain who I am and why I called and she goes Tuesday @ 2:30 and hung up. Now that was not only rude but also My brother has surgery that day. So obviously that day and time are not going to work. so I can back Thursday and that lady goes we will only see you on Tuesdays... Like what. Because I was trying to find a day that you have a n appointment open and works for me too, this isn't a one way street where you tell me to