Avicenna Dental Group - Kids & Adult Dentistry and Orthodontics

I would like to share a wonderful review about the front desk representative and the dental assistant at this office. From the moment we walked in, the front desk lady was warm, welcoming, and extremely professional. She greeted us with a smile, made us feel comfortable, and handled everything efficiently. Her positive attitude truly set the tone for our visit. I also want to commend the dental assistant who installed the first set of braces on my daughter’s teeth. She was incredibly patient, gentle, and attentive throughout the entire process. She took the time to explain what she was doing, reassured my daughter when she felt nervous, and made sure she was comfortable every step of the way. Her professionalism and caring nature made what could have been a stressful experience feel smooth

I usually dread going to the dentist. However, this was absolutely the best visit I have ever had. Even though I have a low tolerance for pain, my filling wasn't bad. The front desk staff was pleasant, and they even took my insurance. Great experience. Definitely recommend!

Too many policies and procedures that don’t benefit the patients in anyway. Dental cleanings are preventative twice a year. Im told that I should only come once because x rays aren’t covered by the insurance twice in a year or I can pay out of pocket. Cleanings can’t happen without x-rays. I book the appointment 6months out only for them to cancel the appointment because I didn’t confirm the appointment via phone when they called me a day prior. Its the holiday season and its been extremely busy and I was traveling. Mind you I never received any text messages. Like at all. Just a call the day before saying to confirm. Not one text. Not any information saying hey your appointment will be cancelled if you don’t call us back. Nothing. So I call back the morning of the appointment to confirm a

EDIT BELOW: I spent years at Avicenna dental and was lukewarm on their services. My cleanings generally did not feel particularly thorough, and were completed quickly, but the convenience outweighed my concerns. Recently however I needed an orthodontic procedure, and I was charged an absurd amount for not even 10 minutes of work. I had been told an orthodontist would be handling it, but the scope of work did not appear consistent with a full orthodontic intervention. I am extremely disappointed, and will not be returning, even for routine dental work. Amendment: I was invited to discuss with the dentist, and the discrepancy in understanding what “fix” entails lies in a miscommunication. Had I been informed what exactly the cost entailed, I would have been able to make an educated decision

I am extremely disappointed and angry about my experience with this dental office. The staff is incredibly rude, disrespectful, and completely unprofessional. I was treated terribly just for asking basic questions about charges. They took money without clear explanation, and it honestly felt like theft. Their billing practices are misleading and dishonest. Because of how wrong this felt, I had to contact my insurance directly to report and verify the charges. Instead of trying to fix the issue, they were dismissive, rude, and acted like they didn’t care at all. This place prioritizes money over patients and has zero integrity. I regret ever coming here. I would never recommend this office to anyone. Save yourself the stress, disrespect, and potential financial issues and go somewhere el