BioMatrix Infusion Pharmacy NJ

I have to add I very rarely write reviews but this entire experience was so seamless I had to write about it. Yesterday I had to give myself a mail order RX that accidentally broke on application and since it had to be administered within a certain time I was desperate to find a pharmacy that carried it. After trying all the big names I called Glen Rock and Nadia the Pharmacist was so kind that she spoke to me on her way into work and had my RX ready 15 minutes before official opening time. After making sure I had gotten what I needed she worked with my insurance to ensure I was not charged full price out of pocket. Within 1 hour of my call to the pharmacy I walked out with my product. Thank you Nadia and the entire GR Pharmacy. You turned my entire day around!

worst customer service. My doctor called in a prescription I needed at 1230 Saturday. I called in to make sure it will be ready, I paid on the phone as my husband was rushing to get there before they close at 1pm. A lady calls me yelling is your husband on his way? We gave him the address! (lie) If he is not here in 2 minutes there is a $50 after hour pick up fee. LOLOL Ruthless liar. no way to talk to anyone. maybe her name is Karen? if not it should be.

It is nice that they ship the medications to you, but customer service is pretty terrible. I needed a shot shipped overnight due to the timing of several other medications needed. Long story short, they did not call me back to confirm payment and my address (even though I had already given it to them over the phone) until 2:05pm. The cut off time to ship anything by the next day is 2:00pm, and I was told I was too late. Now the hundreds of dollars that I have paid for fertility treatments and IUI are essentially wasted because I cannot get my trigger shot on the correct day, and the lady was completely unwilling to work with me.

*UPDATE * My doctor called in more prescriptions to Glen Rock pharmacy. Glen Rock called me to notify me about two important situation regarding my insurance and the meds. I informed them I will be picking up my meds the next day. They assured me everything will be ready so I don't have to wait. As I went to pick up my meds, everyone was so nice to me and surprisingly the lady I spoke to previously sincerely apologized for forgetting to call me that last situation. I accepted the apology. I will continue to get my meds at Glen Rock. Never had a pharmacy staff apologize to me. It was appreciated. (Previously) If your doctor calls in a prescription. Make sure you call this pharmacy immediately to confirm they have your meds because they will not call you back to inform you that they don't h

The woman at the counter is so incredibly RUDE! She refused to answer questions about my medication. I would ask a question and she would respond with “I don’t know- it’s whatever your doctor said”. When what she should have done was ask the pharmacist. She finally huffed and yelled out my question to Nadia who provided an answer immediately. Was that so hard to do? If you don’t like your line of work or don’t need to work- please leave! There are people who would give anything to be employed right now, please give them the opportunity!