Cohen Children's Northwell Health Physician Partners General Pediatrics at Rockville Centre

Drs are great. Front desk is so rude. I’ve dealt with them for a couple years now just to avoid the hassle of going to a new office but I’ve finally had enough. I dread calling or having to deal with them, always so much attitude and snarky comments. I think the manager is allowing this because there’s no way they are comfortable to speak to patients parents the way they do for as long as they have. I’m moving both my sons to another office.

Im giving 2 stars because I love my childs doctor. If i was rating off the doctor 5 stars. HOWEVER their front desk staff is atrocious, not all of them but a select few. And the nurse is questionable at this point. I brought my son in, doctors orders last minute because he was ill. My main reason for this review is that they called my child "it" with a tone of disgust. It was EOD and after sitting in the lot for an hour waiting in the pouring rain I noticed it was empty and although they close at 630 their phones were on after hours calls at 545 so i could not get in touch with them their doors were locked and no communication so i assume they forgot about us in the lot. I went a knocked because i had to use the restroom they let us in and they said we could sit in there however everything

No one picks up the phone when trying to make an appointment for my son. When I do have an appointment takes about 1.5 hours to be seen. Do not go here.

Terrible customer service. I didn’t even bother making an appointment with their phone manners.

Dr. SENA is best. Amazing care, clean and kind.