Eye Health Vision Centers Fairhaven

I've been coming to this location and seeing Dr. Mastrolia for over 15 years now. I have never considered any other doctor or practice. Out of all the medical professionals I see, he is my favorite. I look forward to appointments. The staff here are lovely and it's so easy to schedule appointments in a timely manner. 10/10

I was seen a few years ago maybe 2022. Was the worst experience ever. The doctor came in and never introduced herself. Did the exam in leggings and a t shirt so I don’t even know if she was even a doctor. She said I needed an eye drops but didn’t specify. I asked if I needed a rx. The person said - “FOR EYE DROPS.” With Sarcasm. I have worked in the medical field for many years. I walked in there with sweat pants and big sweater and African American. I feel like if I was of different ethnicity I would have been treated better. Anyways I’m saying this because I am looking for a new eye doctor but I refuse to go there. I will travel if i have too.

The doctors here are top notch. The optical and contact center women doesn’t know left from right. You call asking a question and she always replies “oh I’ll make a note.” But when you call again she will repeat the same thing and is shocked when you tell her “you’ve told me you made a note yesterday”. That women should be fired because more and more patients I’ve spoken to said she’s the reason they are finding a new eye doctor. I just wanted to go back to my daily contacts (I’ve had them prior just used monthly for a better cost). She couldn’t figure it out. I call Dartmouth and the manager said this was an easy request and to just come here since many people are calling and complaining about her. I’ll miss my doctor but not worth the god awful service of the older women in the optical/

STAY AWAY. I’ve worn glasses my entire life, I’ve always gone to LensCrafters but they stopped taking my insurance. I decided to try Eye Health in Fairhaven and I’ve never been treated so poorly. One of the assistance who stunk of cigarettes told me not to waste her time because I was curious about contacts. They told me a contact fitting fee was $150 and not covered by my insurance, this was false. I took my business to Visionworks in Wareham, they are amazing. They took the time to look through my insurance and make sure I was using all my benefits.

I bought my first pair of glasses in early April. I was so happy that within 2 weeks, I went back for prescription sunglasses. Both pairs are excellent. The staff were very friendly and extremely helpful. Michelle was genuinely so fantastic. Great experience overall, and definitely will make my future purchases there.