Flaum Eye Institute URMC

I had an appointment at 3:10. I arrived at 3:05. At check in, I told the receptionist, Debra, that I had to leave by 4:45 at the latest. I asked if the doctors were on time, she said she’d check, but never did. I told her that I needed a woman in the room with me since the doctor was a man. As a victim of a sexual predator, I insist on this when having to be in a closed room with a man. I was not called into the room until 3:30. The tech told me they were short staffed. I asked her if the receptionists knew, and she said they did and that she didn’t know why they thought it should be a secret that the doctors were behind. I reiterated that I needed another woman in the room when the male doctor was in the room. The tech said it was not in the notes from reception, so Debra did not

Waiting time for appointment was over 1 hour!! Asked reception what is going on and she said let me go check. Came back and said we're next and that they are short staffed. Same excuse, same stories.

I ask 3 different times yesterday if the drops given would be an issue due to the fact that I drove myself to the appointment. They told me that I would be ok as long as I had sunglasses. This was a blatant lie. I could have gotten into a serious accident driving home because even with my sunglasses it was so bright I felt like I was looking directly into the sun. Although I only live 15 minutes away I had to take every side street with trees to reduce the glare & kept 1 hand over my eyes for shade so I could get home. By the time I got home I had such a headache I passed out for 3 hours afterwards. I told the Doctor even during testing that the examination light was causing problems and pain. All they were concerned about was getting out by 5. The only pro was that the staff was kind.

It absolutely breaks my heart to leave this negative review. I have been a patient of Dr. Ryan’s for 23 years. I adore him. He’s a very good optometrist. Unfortunately when he partnered with UR his patients were assigned to a system that doesn’t know them or care about them. I have a serious problem that I need my eye doctor of OVER 20 YEARS to address and he can’t see me for 3 weeks. I was offered the chance to see some stranger at UR Urgent eye care, as long as I schedule the appointment the same day I call. What a scam! UR takes over practices then opens urgent care facilities to pick up the slack and cash in. I will be looking for a new optometrist that is not affiliated with a for profit not-for-profit.💔

The doctors and nurses are excellent, but I have problems with their staff. I have a billing issue that I need help with that the billing office couldn't fix. I contacted the doctor's office to explain my situation and then they hung up on me. So I called back and explained I was speaking to someone else about my issue, but they would let me talk to anyone else. They wouldn't transfer me to someone who can help and just rushed through the conversation. They took my info then hung up the phone when I was in the middle of taking to them. Absolutely rude.