Gentle Dental Carlsbad

Appointment availability is quick, but the overall vibe and communication left me frustrated. Denis and Dr. Alo were professional, but verifying benefits and the treatment plan was confusing, especially after being told a staff member I'd been working did not exist as there was no one there by that name (Ros). The lady then corrected herself and said "well she no longer works here". I was asked to discard any estimates she had given because they were wrong. During my cleaning, I clearly stated what I was interested in going forward with (just a regular cleaning, maybe fluoride). I was really thrown off when Joy the hygienist kept on pressuring and telling me she saw bone loss on my x rays. Again I was left wondering if there was actual bone loss because the dr had informed me there wasn't

I just got the Best teeth cleaning at Gentle Dental. Joy the Hygenist was thorough, yet painless. My Xray Tech was kind and professional. And Dr. Merchant checked my tongue, my jaw and my throat, not just my teeth. Very good! Oh, and the receptionist and insurance reviewer also excellent demeanor. I would definitely recommend Gentle Dental.

I Received several notices of a change in the date and time for this first appointment—one for 12/16/25, 12/17/25, 12/18/25, and today. The front desk was very friendly, and I appreciate that. This is my third outside dental clinic authorized by the VA. The first one lasted five or six years. The dentist was retiring; it was an excellent clinic. My next one lasted three or four years, but they dropped the VA for doing their dental appointments; it was also an excellent clinic. I like the way my teeth were cleaned with the electric tool rather than just with the pick. I hope we can have a good run moving forward. I will express that to the VA to continue. Dr. Jimmie Allen

I have the worst dental phobia. It started as a military child with insensitive dentist to adult dentists I have to prepare at home just to arrive at an appointment. The drill becomes the next obstacle. With a lot of convincing, and decades later, I gave Gentle Dental a chance. Though my anxiety and panic was visible, my earplugs coupled with earphones made my experience tolerable. The first serviceI left me with no pain after cavities filled. Today there were extractions and a partial dental inserted. I’m numb and achy, but I’m confident Gentle Dental was the perfect choice for my dental needs. My Dental Phobia still exist, but the Gentle Dental staff is understanding, treats me with ease and patience and slows down to give me time to catch my breath when my anxiety becomes overwhelming.

This place is terrible. Very unorganized and they try to rush you into signing and paying for overpriced, unnecessary work. They don’t answer calls, and it feels like they just try to rope you in. I had to call multiple times just to get a prescription sent in. They also pushed two appointments on me that I’ve been trying to cancel. They told me I wouldn’t be charged to cancel, but it shouldn’t be this hard in the first place. They act like they’re giving you a huge discount by taking 40% off, but even after that, the prices are still way above average. It feels like they care more about making money than actually helping patients. I highly recommend avoiding this place and not giving them your information. I regret coming here.