Golden Mile Dental Center - Terry J Stepnick DMD

Golden Mile Dental practice is run very inefficiently by both the front office staff and the cleaning staff. I was incorrectly charged for a cleaning that is 100% covered by insurance, as well as for an X-ray that was never taken. As soon as I received the statement, I contacted the office by phone and was told the issue was resolved (by Rose their front office) and that there was no outstanding balance on our account. However, months later, when my husband and daughter came in for their routine cleanings, they were denied service due to this same alleged balance. What was most disappointing is that despite being long-time patients of this practice for over a decade, the owner, Dr. Stepnick, did not come out to address or resolve the situation. The lack of leadership involvement, poor co

I couldn't write a review with no or negative stars....Months ago I called to inform office I moved away. Rose? Rosie? (Not sure) asked if I would be keeping appointment i had scheduled for a few months out...told her no, and that I was calling for records to be sent to new dentist. My new dentist is appalled by quality of dental work done. Then I received a bill for not showing up to that appointment.

I've been trying to take my son, Jackson, here to get his teeth cleaned and although he has had his teeth cleaned there at least once that I can recall, he hasn't been back because unfortunately, even though I like and respect Terry Stepnick, and I think he's a great dentist, we had to pay out of pocket because they didn't accept her health insurance...but that was okay because again I like Stepnick, as I've been going to his office since I was a kid. So I thought it was a good idea that my son also go to his office as well.l even if it did cost a considerably amount of cash out of pocket. I just called in today to schedule another appointment for him but I found out that they will no longer see my son because we canceled three appointments in a row. Now I'm not saying they're lying but I

I used this dentist for the first 25 years or so of my life. The staff and Dr. are extremely personable and friendly. I had plenty of dental issues from fillings to root canals throughout my life and always had them taken care of here. Out of convenience after I moved I went to another dentist who was horrified by the quality of the work. Since then I have found a new dentist who shared the same opinion. I have had thousands of dollars worth of correctional procedures since then. The difference in quality is beyond noticeable. Unfortunately, two of my family members had the same experience, one resulting in multiple tooth removals. Do your research and look for quality. It took me a long time to write this post but after a painful root canal re-do, I have to warn people to do your research

Terry and his staff are the best. I'm not originally from the area but my husband is and he recommended Terry Stepnick's office as he has been going there for 20 plus years, or so he told me. Since taking Jimmy's (my husband's) advice, I see entirely what he meant when he said Terry Stepnick's dentistry was the best practice in Pittsburgh. They're friendly, caring, professional and diligent. And they've treated our young son, who has autism, especially with detailed care and gracious empathy. Thank you again Terry and crew -- you guys are the best! And Ms. Rose, that absolutely includes you as well! Thank you guys! :)