LensCrafters at Macy's

Temporary set-back. Called Jovi at 12:30 & it's 8 pm. She was going to call me back regarding my order which has been spinning between Seattle and Everett for 7 days. Didn't hear back. The team at this LensCrafters is most amazing! Their warm welcome combined with their expertise gave me new perspective on what an eye exam and purchasing eyewear can be! A lifelong contact wearer, yet never treated as kindly, had such thorough explanation over each step of the process, and ultimately let me know that I was their focus. Special thanks to Dr. Hoang, Jovi & Tyler for taking an ordinary exam and purchase and creating an experience.

Dr. Kim is very knowledgeable and easy to talk to. However, the customer service has been extremely disappointing. My daughter had an eye exam on 1/17 and was prescribed glasses. We ordered the glasses the same day and were told they would be ready within two weeks. No one contacted me, so last week I called to check on the status. I spoke with Tyler, who said there was an issue with my daughter’s order and that he would mark it as urgent and follow up with the lab. It has now been a week, and I still haven’t heard anything. Today, I called again around 11 a.m. and spoke with a customer service representative who told me she would check on the status and call me back within 30 minutes. I never received a call. I called back around 2 p.m. and spoke with another representative (I’m not sur

My eye doctor visit yesterday was very pleasant. All three staff members were friendly and helpful. Will indeed keep this office for my yearly exams.

Today, I visited LensCrafters to get my wife's glasses fitted. The store manager, Jovi Aquino, was incredibly kind, friendly, knowledgeable, and helpful. We will definitely be returning to this LensCrafters and seeking out Jovi Aquino again. Thank you, Jovi!

Unfortunately, didn’t really receive any help. I stood around for 10-15 minutes in hopes to receive help purchasing new glasses. I’ve seen 1 worker helping out a customer, and 2 other socializing with one another + a worker visiting from Northgate. I was waiting to approach them or they approach me, and eventually one did after 10-15 minutes. Unfortunately, they didn’t have the glasses I wanted on display, but didn’t offer me any suggestions or resolutions. Kinda felt like I was forcing them to give me information on the glases and other locations who may have the glasses/display. I had to tell them that it’s okay, I’ll just order it online because the conversation felt forced and awkward. Highly suggest going to the Lynnwood location near the total wine instead.