LensCrafters at Macy's

I had a great experience at LensCrafters! Fatima was friendly, patient, and very helpful throughout the entire process. She took the time explaining my prescription, helped me choose frames that fit my style, and made sure everything was perfect before I left. The store was clean, organized, and the service was quick. My glasses came out amazing, and I can definitely see the difference in quality. Highly recommend this location for anyone looking for great customer service and top-notch eyewear!

I really don’t think there is a better, knowledgeable, courteous, competent and professional representative than Fatima. From beginning to end it was a total pleasure for me to interact with her. I truly sensed that she takes her job as a “calling”. Her overwhelming desire to please and inform the best alternatives were truly amazing. Again I’m truly pleased and extremely happy I chose to come to Lens Crafters in Aventura, will never regret it. I just can’t recommend Fatima enough. KUDOS! to her!

First time buyer and let me tell you great service extremely satisfied with my purchase love my new glasses. Fatima made my experience pleasant.will be back

The customer service from the store representative and current manager is terrible; along with the communication as well. My order was sent back because it was defective and non of the representatives from the store bothered to inform me that the lenses were sent back which would cause a delay in me receiving my order. It was only when I called the store to get an update on why the order was taking so long did the person tell me about the order being defective and the lenses needed to be sent back to the lab. I asked the gentleman why wasn’t I notified of the delayed his response was “I never thought about that, and it’s not part of our policy”. Which I’m sure is not true. I then called every day to get an update on the status of my order, because I was told by the same gentleman that ther

I highly recommend coming here to get your glasses! The service is excellent, the staff are friendly and professional, and they take the time to help you find the perfect pair that fits your style and comfort. The quality of the lenses and frames is outstanding, and the prices are very reasonable for the value you receive. Whether you need new prescription glasses or just want a stylish upgrade, this is definitely the place to go!