LensCrafters at Macy's

Do not go here. The sales staff are un-attentive. Even worse, my prescription glasses were delayed for many days causing me to have to resort to over the counter reading glasses to get by. I kept being told, "your glasses have been delivered but Macys has not delivered them yet. I wrote Lens crafters and Luxxotica the parent company about my experience and crickets. As a medical associated facility with a Dr. on staff, the customer service is really bad. When I finally received my glasses, the agent just handed them to me and walked away. No fit check to see if i was satisfied. A complete Joke. FYI store, I sent three, two at the URL you listed as well as corporate Lens Crafters website. No response since I sent them two weeks ago. Any advice?

Chary was absolutely amazing from start to finish. This was my first time at this location and she made my experience seamless. I will absolutely come back for all future visits!

Disgusting service - is in a mall they don’t tell you where the location is - they inside a Macy’s they don’t tell you that either - and when you get there 13 minutes late they tell you that they can’t service you because the appointments after you are there already so if you want wait to see if they can take care of you - at least 40 minutes. Horrible and they look at you like you like you have 3 heads.

Bryan is a supercalifragilisticexpialidocious eyewear consultant who makes you feel like a movie star. He is an extraordinary salesperson in every possible way and you will leave with an unforgettable experience and he will make sure you get the very best possible deal for your eyeglasses. My wife says, she will definitely come back next year for her second pair of sungalsses. "Volvere or Ritonare"

Had an amazing experience at LensCrafters at Macy’s in the Queen Center mall. Erika, the manager certainly leads by example. An out-of-box thinker who goes to extraordinary lengths to deliver. Bryan is definitely following in her footsteps- also went through extraordinary lengths to help me. The entire staff was amazing ( sorry forgot to get the names of the two other associates). The optometrist Dr Patel was also great- very thorough and sincere. Rare to find people amazing as these.