LensCrafters

I came into this store today to purchase new Meta displays glasses, and unfortunately had one of the worst customer service experiences I’ve ever had. I was assisted by a gentleman named Steven, who was unfriendly, barely smiled, and showed no interest in helping me. Because my eyesight isn’t perfect, I kindly asked if he could simply turn on the display in the glasses so I could make sure I could see it clearly before making my purchase. It would have taken five seconds. Instead, he gave me a very stern “No” with no explanation and poor body language. He said he had someone waiting for a demo, but I wasn’t asking for a full demo, just a quick check to see if my vision worked with the product. I asked again, clarifying that I didn’t need a demo, and again got a harsh refusal with an unfri

I had a great experience today getting an eye exam. The price was also the best i found around san francisco (for someone without a vision insurance). Dr. Marilyn was very patient with me until i felt comfortable with the measurements. She was very helpful :)

What a nice experience this was, had done an appointment for my eye exam. Right from the time I walked in till the time I left, was taken care of so well, during the eye exam everything was explained to me and what I would need to do to take care of my eyes. Would highly recommend this place. And they have a great selection of glasses to choose from as well.

I live in SF and since Ray-Ban stores aren't as accessible here anymore, I was told to try LensCrafters since they are both under the Luxottica umbrella. I am so glad I did! Eduardo was absolutely awesome. He was incredibly friendly, kind, and helped me swap out my lenses until they looked good as new. Because of this experience, I’m a LensCrafters fan for life and will be coming back here for all my future sunglasses and optical needs.

I would highly recommend this store to anyone who wants a smooth and friendly experience while buying a pair of glasses. Please ask for Eduardo - he was extremely helpful. My visit was made memorable because of his professionalism and knowledge about the products in store.