Lorien Elkridge

From the tour to my dad’s actual admit date, Admissions Kelli and Chante’ were super helpful. The ladies were very professional and knowledgeable. We really appreciate being heard. The receptionist, Amaris was the most helpful and bright person I’ve come across in a long time. Her ability to be bubbly while remaining professional was a God send! Also would like to express my gratitude to Zelda Shields-Scott it’s not often you come in contact with a business office manager that is pleasant, knowledgeable, patient and willing to assist with business and personal matters.

In the past two years my wife has needed to go into a Rehab enter. The first time was two years ago after she had back Surgery. They put her in a facility near where we lived. The facility was nice and seemed to be well equipped but seriously understaffed. It often took a half hour to an hour for an aid or nurse to respond to her call requests. Facility okay, staffing an issue. This time she after having fallen many times in our unit she was hospitalized, They decided to send her to a Rehab Center in Anne Arundel County. This place, though highly rated by Medicare was awful. It was a rather dingy facility in which you were immediately overwhelmed by the smell of urine and feces! It also took an hour or longer for anyone to respond to her calls, often she was told just to “go in your diaper

My mother was here for 20 days in August 2025. The care she received was amazing. The nursing staff and aides were very caring and responsive. The physical and occupational therapists were awesome, working on the things she needed to accomplish in order to come home safely, and giving her a gentle nudge on the few occasions she wasn't too keen to participate. Her room was cleaned everyday. Everyone; the front desk staff, the social workers, the medical staff, the therapy staff, and the custodial staff were always friendly and helpful.

A family member was here recently for recovery after a hip fracture. We can't say enough about the therapists. They were all great and certainly worked to get the patient back on their feet. As far as the rooms go, they are getting to look a little shabby. They certainly don't look like the lobby which is beautifully decorated including a tropical fish tank. The nursing staff were okay. The nurses and aids seemed to always be busy when the patient needed assistance. It frequently took more than 2 hours for them to help the patient to the toilet. Unfortunately, the delay usually led to a diaper change being needed where if they had just helped the patient to the toilet that wouldn't have been the case. I also feel that more training is needed to ensure proper safe handling of the patients

Lorien Elkridge was the best of the three rehab facilities my mom has been to. Of note, the PT and OT staff and the administrative staff are excellent. I especially appreciate Samantha and Gina reaching out to me about a hospice issue that would have been very costly for us. The facility is very nice and the care my mom received from Franklin was excellent. Hope not to be back, but if we need to, this is where we would go. Chuck H