NSU Audiology Clinic

Everyone was professional and compassionate from hi to goodbye. Dr. Montero and staff spent a lot of time caring for me. The services provided were thoughtful and thorough. I highly recommend.

Called to make an appointment for ear testing. Was told the scheduler would call back. After 3 hours, I decided to call back. When I requested an appointment, I was told that the test I needed was booked up for the entire year. Said I could be placed on a waiting list. 🤣 I've never heard anything like this in my life. Ridiculous.

PATIENT BEWARE OF FRAUDULENT CHARGES ! We booked a free consultation for hearing aids with this audiology clinic and they still submitted a claim to our insurance company and sent us a bill for the patient balance. Before the appointment, we got several confirmations from the clinic it was a free consultation but they sent us a bill anyway. After receiving the bill, we called their billing office several times and provided these explanations but they wouldn't cancel the charges. Their supervisor even told us that even though we were told it was a free consultation, their clinic was entitled to charge...

Great doctor and wonderful respectful students. However, Kaitlyn is rude, unprofessional and disrespectful. She doesn’t have the skills for patient care especially with being the first point of contact. I am still waiting on a call from a supervisor which hasn’t happened yet. She needs to be retrained on how to speak to patients with respect especially when the ball was dropped on the office end. As a practice manager I was so disgusted that a staff member in the medical field treat patients in such manner. Patient care should be our priority and that is not hers clearly.

I had two visits at this location and the location is in a nice area. The front desk was nice, including the students. My particular issue was with the attending physician who wasn’t present for the majority of the examinations or a test. This physician showed the most abhorrent bedside manner I have ever witnessed. I’ve worked beside many doctors & my own father is a doctor and I can say it was pretty much horrendous. Firstly, because of a prior diagnosis that I have which this doctor admittedly has never witnessed treated or examined, she seemingly like doctors 50 years before her time believe that it was psychosomatic so her first assessment was for me to see a psychologist for my very real symptoms. As soon as she mentioned that I wondered why, and mention the fact that my own father i