OLD American Dental

I had a terrible experience with them yesterday. I went to the office for a dental filling, and the doctor gave me a large injection in my tooth without numbing it first. Then, he suddenly mentioned that the suction machine wasn’t working. I was in extreme pain while waiting, only to be told that they hadn’t done anything. They should check their equipment beforehand and prioritize their patients' care. Additionally, I was disappointed with the unprofessional behavior of the doctor and his assistant, as they were joking and chatting instead of focusing on their patients.

Today was my first visit to this office and it was fantastic! The receptionist was SO sweet and professional. Elizabeth handled my cleaning and she was absolutely wonderful. She took her time explaining everything being done and everything that I needed to do. I was nervous about going in for my appointment since I haven’t been to the dentist in awhile due to life and covid, but Elizabeth especially made me feel very comfortable and was so gentle. You could see both women truly care about their profession. I met with the dentist briefly who was awesome. He didn’t need to do any work as I was just there for the cleaning but was super nice and professional as well. I am looking forward to my next cleaning since today’s experience was so positive.

I am extremely pleased with the care that was given to my special needs daughter . It was her first visit there and even though she was familiar with dental procedures, everyone was so nice to her. That in itself made her general experience great. Special reference need to be made for the Dental Hygienist- Elizabeth. Elizabeth took extra time to explain the process , gave verbal ques, demos and instructions in a gentle and friendly manner in which she could understand. Thanks everyone. My daughter is looking forward to her next visit!!!

The dental hygienist Elizabeth was amazing. It had been way too long since my last cleaning and she was very gentle and professional. The dentist is my least favorite place but she made my experience as easy as possible! I hope she is my hygienist every time I go!

Five stars is for Elizabeth who did my cleaning. She did such a thorough job and I never had a dental cleaning anything like that before. She really took her time and also took time to give me brushing/flossing tips. My teeth feel and look cleaner. The office & scheduling however - not so great. Scheduling is a nightmare. Had to wait so long for an appointment and they don’t schedule things efficiently. I waited 1 hour for my cleaning and 1.5 hours for my exam (no exaggeration). Please improve scheduling!