Penn Neuroscience Center - Neurosurgery

I really tried everything to not leave this review but for the safety of other patients, I feel I must speak up. I even tried to just share my concerns with patient advocacy directly but it didn’t work out. I am so grateful to Jefferson Health for being the neurology practice that truly listens to patients and treats them with dignity, respect, humanity, and care. I was a patient 6 years ago at Penn Neurology. It was the first place I went to because I listened to my body and I knew I had some neurological going on. However, Dr. Quigley and her attending physician at the time downplayed all my symptoms. The office refused to schedule me further because they did not believe me when I told them I needed help. However, years later, the amazing doctors at Jefferson did in fact discover the v

Everyone there were so nice. They made you feel comfortable. The doctors are very attentive. They listened to you and talked to you, while explaining everything. This is a great center.

Briefly discussed check-in procedures and got called in less then 10 minutes; had a really smooth experience regarding my MRI brain scan and went over my options if I felt in need of any change of plans....

The staff is very rude. One time I checked in and waited over an hour because the front desk never actually checked me in. She barely paid attention and had me take a seat. I have had a very rude administrator take care of my previous medical records. I’ve done nothing but what she’s asked and she continues with attitude. Upon talking to her the first time on the phone she grumbled everything to me. Finally, my doctor is on a mission to prove I do not have epilepsy when previous reports and past doctors have said otherwise. I don’t understand this place and will probably leave.

I’d give it less if I could but let me explain my “less than a star rating.” This rating has come after almost a year of begging and battling with doctors here. We were referred here for a second opinion because, “they’re the specialists,” but they don’t listen and don’t care. First, had to continually beg them to “treat the patient & symptoms,” not the CT scan to finally agree to surgery & actually discover the problem with a shunt as we’d been telling them. Now some callous resident makes med changes & revokes a license and then leaves but NO ONE else will take ownership of care. Despite seeing an attending twice with the resident, “nope I can’t help you not my patient.” Apparently they forget the law that an attending has to oversee and sign off on all patient care that a resident