Pomeroy Living Rochester Skilled Nursing & Rehabilitation Services

My mother-in-law was at Pomeroy 8 years. She passed at 102 years old. She had a wonderful time there. She was busy with physical therapy, getting her hair done, nails polished, bingo, and enjoying all the planned activities. She especially enjoyed all the holiday festivities. We were always notified if there was a minor issue. Staff were excellent. Some of the staff even came to my mother-in-law’s funeral after her 8 year stay. We as a family highly recommend Pomeroy for your loved one!

My mom was a resident at Pomeroy for 8 years. She always enjoyed her time there. The staff was always helpful and she received special care and love from Kathy (CNA) and Joy (Nurse). She loved playing Bingo and made lots of friends during activity time. When Covid hit, all the residents were well cared for. I would visit my mom by seeing her through the window. I am glad i chose Pomeroy for my mom to live out her final years.

The therapists are excellent, both Lisa and Anna. The food wasn’t the best, breakfast was alright. Very clean and room was quiet. All the nurses and aides are very nice and helpful. The location was very convenient since I live in the community. I would have liked to see the doctors more. The courtyard is beautiful, I enjoyed being outdoors.

I'm only leaving 2 stars because of the PT/OT team and a nurse, Magnus. Let's start with the good: the facility is very clean, the food is decent, it's a secure bldg and the receptionists are great. The PT/OT team and the nurse who was my mom's primary nurse, Magnus, were EXCELLENT. Shakira (receptionist), Vaughn (Aide) and Chris (male nurse) were great as well. Now for the bad: The social worker Antika Dutta and her manager Bonita were the worst/bordering on incompetent. In Antika's defense, she is a recent grad and if supervised properly, could have been acceptable, but Bonita is lazy and doesn't give Antika any supervision or oversight. Bonita also has a very bad attitude. When you call to leave a vm for Antika, it's someone else's name and voice and she always claimed to have not

I have been to many facilities and the staff is outstanding here! They were accommodating with everything I needed. Everyone was so friendly and they were all there to help from the day I walked into the door. I could not recommend this facility enough! I am glad to go home but I will definitely miss the staff here.