Signature HealthCARE Center of Waterford

I’m writing on behalf of my 88 year old aunt who was at Waterford for about 6 weeks after suffering a fall at Hialeah Hospital. As her caretaker I have to say all the staff is caring, loving and always addressed her needs. The room was clean and the food was pretty decent. The therapy was consistent and on target and she made a lot of progress. She was barely able to stand up and she left walking. Communication with the nursing staff was good. The biggest problem we encountered was the discharge. The social worker did not return phone calls, the attention to discharge was a disaster. The home health services were not put in place and almost a week later my aunt has not received home health services because this was not properly scheduled. Discharge is extremely important to decrease the r

This place is depressing, Never bring your loved ones here. The Administrator Desiree goal is only financial insurance gains. They literally finesse and or forced Residence to change insurance providers in order for the facility to gain more Charged days to keep patient in longer this place is corrupt. Especially if the elderly brought here doesn’t have a strong family they will be taken advantage of, Be careful & stay clear of this place.

Writing this for a dear friend of mine who had her aunt stay here for rehabilitation after suffering a stroke and on dialysis. They offer an amazing inhouse dialysis program where she receives shorter sessions of dialysis 5 times a week which really helped her so she wasn't as tired and she can have the time to participate in the rehabilitation. She received the best care from the nursing staff which were extremely compassionate, loving and really made her feel as if she was a part of a family. If you were debating about sending a love one here...go for it! You will not be disappointed.

This place does not even deserve one star! It is in deplorable conditions. Live roaches in patients rooms. They are understaffed and the staff they do have, have the worst bedside manner. They expect their patients to wear diapers to avoid having to take them to the bathroom. When we informed them that my mother did not use diapers we were told it was the law for patients to wear diapers at all times. And that they could not be taking her to the bathroom every time she wanted to go plus their backs we’re not strong enough. When the patients press the button or call (scream) for a nurse they are ignored. Soiled diapers are put on meal trays or chairs before discarding. The meal tray and chair were not disinfect after. Portable toilets are not cleaned in between patients. I asked for a w

I would like to take a moment to recognize an outstanding CNA, Alejandra Dominguez which cares for my Mom Adilia Varela. During these difficult times she has been a shining beacon for caring for my Mom and constantly being in contact with me to tell me how she is frequently. She goes out of her way to allow me recently to drop off my Moms treats which is really all my Mom looks forward too lately. Knowing someone has loving care for my Mom during this pandemic has helped my brother and I sleep more peacefully at night. And Alejandra is very special because in the beginning of my Mom being a patient, I know my Mom was very difficult with her in the beginning stages of her dementia, and Alejandra has had a golden heart overcoming all those challenges and still treat my Mom with love and dign