UCI Health Nikken Imaging Center

🌹😁🌹Came in for an evening MRI for right side sinus cavity, skull, neck. Good size lobby, comfortable chairs, facility very clean. Front Desk Staff Sandra and Kylie were welcoming, curtious, cheerful, friendly. MA Sally was wonderful administering my IV, friendly, curtious, cheerful, great knowledge, gentle, reassuring. MRI Technician Brittany was excellent, very cheerful, accomadating, understanding, amazing knowledge, a real pleasure.

The Radiology scheduler and I went through our calendars to find a time that worked. Once we finally found a time and scheduled it she told me I had to be there a half hour before that time. When I explained how that doesn't work for me due to a prior appointment she could not understand. She could not conceptually understand how time and scheduling works and why I would not be able to make it a half hour early and would need a different time. I was treated rudely and am not optimistic about my appointment. Also the phone tree is hard to hear. Update: I showed up a half hour early and filled out 1 minute of paperwork. I then sat for 45 minutes while their staff was "running late." There were other people in the waiting room loudly complaining. Apparently there is a much lower standard he

My experience at UCI Medical Center's imaging department was exceptional. The staff demonstrated expertise and compassion throughout my pre- and post-craniotomy scans. They ensured my comfort and addressed all concerns, making the process stress-free. Highly recommend.

Pros: -Technicians where awesome. -Facility is modernized. Cons: -On principle why are you charging patience for parking? That’s absurd stop milking the system that should be factored into the procedure. What’s the point of validating if you still need to pay? -Not acknowledged had to say hi multiple times while staff talked in another foreign language(not English or Spanish) at the front desk. -Parking takes forever and needs to be validated so take your ticket inside with you.

The wait time here is unbelievable!! They always ask patients to show up 45 mins early but then make patients wait 45 mins to an hour for the nurse. So unprofessional. No one has time to wait around like that especially the cancer patients. They’re not well and have to wait long.